- These terms and conditions apply to all orders and supersede all others.
Receipt of acknowledgment or payment of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you. Where the term “Company” is used this will represent Virtu Artistry Jamaica Ltd, a trading name of Virtuartistry.com. For the most up to date Terms and Conditions, please refer to our website.
- Payment Terms
Approved Accounts. Payment is due on delivery unless we have agreed special settlement terms in writing. New Accounts – On all orders full payment is required on order placement. Goods will not enter production until payment is received in full. Credit is only available subject to status and satisfactory credit checks.
- Passing of Title and Risk
The risk of the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. Until such time as payment in full is made, you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these terms and conditions and we shall be entitled upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purpose.
We reserve the right to alter any details or design of products illustrated without prior notice and while every effort is made to describe our goods accurately on sales literature, email and the website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss. Product images and descriptions are listed as examples and exact pantone colors cannot be determined on the website, unless an exact color match is listed.
- Quotations and Contracts
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quotations are valid at the time of quoting, error and omissions excluded.
Prices quoted on this website are guide prices only subject to viewing final artwork. Once artwork and full specifications have been finalized, a quotation price will be confirmed. In most cases pricing is for unimprinted items, without setup costs, printing costs, shipping and handling fees, and any other potential product specific costs. We aim to keep our pricing 100% accurate, however due to the fast-paced industry and nature of the computer and consumer product industry a small number of items on our website may be mis-priced due to updates. Whilst we aim to notify you at point of sale or enquiry, we reserve the right to alter our pricing without notice and refuse or cancel any orders placed on mis-priced product.
- Delivery and Lead Times
Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) that will be charged to you at current commercial rates. Lead times will be deemed to commence at the date and time that the Company receive in writing, “signed off” approval of the artwork that the Company supplied to the client, and payment is received in full where applicable. Due to the bespoke nature of the goods ordered, no loss or liability is accepted for delay or error in delivery date.
- Quantity Variations
We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 48 hours of delivery. All claims regarding the quality or quantity of the goods shall be made in writing to us, so as to reach us within 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract. You must examine all goods delivered at the time of delivery and confirm receipt. We shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 48 hours from the intended delivery date.
Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedures set out in 9. Nothing in these terms and conditions shall affect the right of a consumer.
- Cancellation Charges
A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation. Cancellation charges can include but are not limited to artwork fees, shipping fees, administration fees, transaction fees, pre-production fees. All orders may incur a re-stocking fee in the event of a cancellation.
- Foodstuffs, Liquids, Drink ware and Hygiene products including Personal Protective Equipment
In the interest of hygiene and contamination, no returns will be accepted for plain stock goods in these categories. Our standard returns policy stands for branded and reprint stock.
- Outstanding Payments
Interest will be charged on outstanding payments for overdue credit accounts. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights, we may have against you. Chargebacks conflicting with any of the terms listed here will be treated as outstanding debt. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
- Artwork and Printing
All artwork and printing charges will be levied where necessary unless previously stipulated by us. Where applicable the prices shown do not include artwork and are advertised as unimprinted. For customization, additional print colors and positions of printing pricing will be presented on a quotation basis. Print tolerance refers to the variation of print location in mass production. Due to the manufacturing process on some items, items printed within the same batch may have a variation of up to 5mm on the final product.
- Changes to Artwork
In order to print efficiently from the artwork you supply, it may be necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until the Company has received in writing your “signed off” approval of the artwork. In order to sign off your artwork we will send you an artwork approval form via email illustrating how your artwork will look on your chosen product. This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions. In some cases, issues or concerns with the artwork cannot be identified at visual stage and will become apparent during production. In this instance you will be notified of any issues, and/or changes required. No liability is accepted for any delay caused due to required artwork changes. As a result of changes if cancellation is requested please refer to article 11 for any cancellation fees.
- Color Variations
Due to the variety of materials and the imprinting processes utilized by the Company and its suppliers, no guarantee can be given to match exactly Pantone numbers or color samples provided by the client. The Company will endeavor to match as closely as possible to these color references but cannot be held liable for any further costs that may arise. If no pantone/PMS match has been requested in writing, with reference to the relevant color code then the closest stock print color will be printed.
- Returns and Cancellations policy
Please review full policy at www.Virtuartistry.com/returns. All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalized goods made to your specifications and cannot be re-sold to anyone else. All returns must be pre-agreed in writing by contact Virtu Artistry Ja., and shipped to an agreed return address.
- Force Majeure
Virtu Artistry cannot be held responsible for failure to fulfil a delivery commitment as a result of situations beyond our reasonable control. This includes but is not limited to occurrences such as: Natural Disasters, Extreme Weather conditions, Labor Strikes, Congestions at Ports of Entry, Jamaica Customs Delays, accuracy of information provided by client, or failure of subcontractors to perform.
- Customs and Overseas Deliveries
For all our overseas deliveries we only use well known carriers including but not limited to UPS, DHL and Fedex. Even though we do our best to include all custom charges there may be times that the country of origin will require the receiver to pay these charges for goods to be released. If you are outside of the Jamaica and place an order with any of Virtu Artistry Jamaica Ltd group of websites, you are confirming that you are aware there is a chance of extra fees and that Virtu Artistry Jamaica Ltd is not liable for these costs and any delay that may be caused due to this. Please note that we will always help our clients in resolving any customs issues to the best of our ability, however sometimes depending on the country this can only be resolved locally.
- Online Purchasing
If you wish to purchase through Virtuartistry.com you will be asked to supply certain information. Including but not limited to credit card or other payment information. By purchasing you agree that all the information provided to Virtuartistry.com will be accurate, complete, and current. By purchasing you are responsible for any fees relating to the order, including but not limited to any applicable taxes, shipping and handling, and any processing fees incurred.
- Suppliers and Warranties
All products and services available for order through Virtuartistry.com are distributed on behalf of third-party suppliers, unless otherwise indicated, and are sold with the Supplier’s limited warranty. The warranty periods and service vary by Supplier and product. Details of the warranty by product are available through written request to Virtuartistry.com
Except for the Virtuartistry.com Return Policy, all of your rights and remedies with respect to your order, purchase, possession, and use of the products and services and all maintenance, update, warranty, liability, and any other obligations related to the products and services, if any, shall be governed by the applicable policies and procedures of the Suppliers
- Order Acceptance
The advertisement of any product on this website does not constitute as an offer to sell. By purchasing through the website or receipt of an order confirmation does not imply our acceptance of your order. Any order placed with Virtuartistry.com is subject to review. Virtuartistry.com reserves the right at any time after purchase to accept or decline your order. All orders placed online must be completed with an acceptable method of payment. We may require further verification or information before accepting or completing your order.
- Post-purchase Confirmation
Post completion of purchase you may be required to provide additional information, or confirmations. These include but are not limited to payment details, order details, address or contact information related to your order, artwork changes or approvals. Virtuartistry.com will not be held responsible for any delay to an order due to failure, or delay to respond to any confirmation request.